When printing some models, the motor loses pace and prints in the air.
Slicing problem or incomplete gcode
Use the slicing software provided in the SD card to re-slice and then try printing.
When printing all models, the motor will lose steps and print in the air.
Belt stretch, firmware problem, SD damage, drive block overheating or voltage too low
https://www.youtube.com/watch?v=IscBGWzwKcM&t=1s